Frequently Asked Questions

General Questions

1. How do I qualify for the free giveaway?

To qualify, simply subscribe to our newsletter. Once subscribed, you’ll be entered for a chance to receive a free iSmart John.

Shipping & Delivery

1. How long does shipping take?

Shipping times vary depending on your location:

Domestic (U.S.): 5-7 business days

2. How can I track my order?

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this to monitor your package’s progress.

Returns & Refunds

1. What is your return policy?

We accept returns within 30 days of receiving your order, provided the item is unused and in its original packaging.

2. How do I initiate a return?

To start a return, please contact our customer support team at eoffice@leefisheruntl.com with your order number and reason for the return. We will provide instructions on how to proceed.

3. Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the product was defective or incorrect upon arrival.

4. When will I receive my refund?

Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The amount will be credited back to your original payment method.

Product & Support

1. What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging. We’ll arrange for a replacement or refund.